AOne ATM

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Timed out waiting for EOT

Communication problems

None required. This is the status after a normal dispense.

This error is usually associated with an empty cassette or currency that is in UNFIT condition. Ensure there is currency in the cassette. Refill as needed. Inspect the cassette and feed path for notes that are stuck together or jammed. If no jam is located, remove the first bill from the cassette. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser. If LOW CURRENCY CHECKING is enabled, and the terminal dispenses all of its cash; and the cassette has not been filled with enough cash to position the packer plate far enough from the dispensers Low Currency reed switch (about 1/2 to 3/4 inch thickness of currency) the terminal will go into Error 182 when the Reset Error button is pressed. To prevent this occurence: 1.) Remove the cassette from the dispenser2.) Press the RESET ERROR key. 3.) Refill the cassette and install it in the dispenser

Mistracked note at feed

This is a double detect fault. Inspect the cassette and feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

Mistracked note at double detect

This is a double detect fault. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

Mistracked note at exit

Inspect the cassette and feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

Note too long at exit

Note was temporarily caught at exit. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

Exit sensor blocked or open circuit. Inspect the feed path for notes stuck together or jammed. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

Replace the dispenser

A mechanical failure has occurred. Inspect the dispenser and check for a broken timing wheel or a bent timing wheel sensor. Clean the timing wheel sensor by blowing clean, dry compressed air over the sensor lenses to remove any dust that may effect its operation. Check connectors to feed motors at the rear of the dispenser. If everything appears to be normal and the error persists, replace the dispenser.

A mechanical failure has occurred. Replace the dispenser.

Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

A mechanical failure has occurred. Replace the dispenser.

Note missing at double detect

Inspect the feed path for notes jammed. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

Reject rate exceeded

The most likely cause of this error is poor quality currency or an improperly adjusted dispensing mechanism. Inspect the currency for excessive wear. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

Interference recovery

Possible static discharge. Inspect the incoming power and check for proper grounding

Suspect exit accountancy

A mechanical failure has occurred. Replace the dispenser.

Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.

A mechanical failure has occurred. Replace the dispenser.

Configuration jumpers have been changed. Inspect jumper block LK5 on the dispensers control board. No jumpers should be installed. Cycle the power if the problem persists, replace the dispenser

Processor not communicating with modem correctly

Contact Triton Systems Technical Support

Error in reply from the dispenser mechanism

Inspect cable from the Backplane to the Electronic Journal to be sure both ends are seated correctly. Inspect cable from the Electronic Journal to the dispensing mechanism to be sure both ends are securely screwed in place. If the cable ends are seated properly and there is no apparent damage to the cable, replace the CPU Module. If the problem persists, replace the dispenser.

No response from the dispenser mechanism

See Recommended Actions for Error Code 128

Command not acknowledged by the dispenser mechanism

See Recommended Actions for Error Code 128

CTS (Clear To Send) line from the dispenser mechanism is not active

Inspect cable from the Backplane to the Electronic Journal to be sure both ends are seated correctly. Inspect cable from the Electronic Journal to the dispenser to be sure both ends are securely screwed in place. If the cable appears to be in acceptable condition, verify that the voltages at PL2 on the back of the dispenser are correct. Starting at the top, you should find +24 volts, -12 volts, no pin, +5 volts, ground, +5 volts and ground. If these voltages are correct, replace the dispenser. If the voltages at PL2 are incorrect, check all pins on cable 09600-00013 for continuity from end-to-end.If the cable has good continuity, other possible causes for the error could be the power supply, the Backplane or the CPU Module.

Status reports bad double-detect in last dispense

Check for feed path problems. Purge the dispenser with the Purge command in the Diagnostics menu. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds then pushing back to the ON positon. If the problem persists, replace the dispenser mechanism.

5 volts not present from the dispenser on carrier detect

See Recommended Actions for Error Code 131

Exit blocked as reported by status check.

Check feed path or exit sensor. Purge the dispenser with the purge command in the diagnostics menu. If the problem persists, replace the dispenser mechanism.

Feed sensor blocked as reported by status check.

See Recommended Actions for Error Code 134

Modem initialization failed

Turn the power off and then back on. If the problem persists, replace the modem. If this does not fix the problem, replace the modem module or the Modem/LCD module.

Print failure while printing to the receipt printer.

Inspect cables connecting the Printer Controller Module to the Printer to verify that they are not damaged and are properly seated at both ends of each cable. Check dip switch settings on the printer controller board to verify they are set correctly. Isolate the problem to either the Printer/Printer Control Board or the CPU Module by performing a printer self test using the following steps: 1.) Turn OFF the terminal if it's not already OFF2.) Press and hold the Printer Feed Button 3.) Turn the terminal ON 4.) Release the printer feed button If the printer self test is successful, a receipt will print out. The completion of a satisfactory printer self test indicates that the current Printer/Printer Control Board combination and its interconnected wiring are operating normally.Check for defective components external to the Printer/Printer Controller Board (i.e. cables, the Main Keypad, the Backplane, CPU Module and the Memory Module). If a receipt is not printed during the printer self test, then either the Printer or Printer Control Board or its interconnected wiring are defective.

Print controller not responding to commands

See the Recommended Actions for Error Code 138

Time out waiting for printer to be ready

See the Recommended Actions for Error Code 138

Paper Jam reported by controller during a status check.

Inspect printer for jam. Clear as necessary and perform both printer diagnostic tests as outlined in Recommended Actions for Error Code 138

Dispenser returns bad command error

The most likely cause of this error code is a communication error with the dispenser. Inspect the dispenser power cable, the Backplane-to-Electronic Journal cable, and the Electronic Journal-to-dispenser cable to ensure each is securely seated at both ends and not damaged. If the cable ends are seated properly and there is no apparent damage to the cable, it will be necessary to verify the continuity of each cable; otherwise replace the dispenser. If the problem persists, replace the CPU Module.

No reply from the Electronic Journal

Inspect cable to ensure it is securely attached to the Backplane at J4 and at the Electronic Journal. Cable and connector integrity can be verified by using an ohmmeter to check the resistance of each wire in the cable. If the cable and connectors are good, replace the Electronic Journal Module. If the symptoms persist after replacing the Electonic Journal replace the CPU Module.

Error in reply from Electronic Journal

See the Recommended Actions for Error Code 144

No reply from command to Electronic Journal

Error in reply from Electronic Journal

Write to Electronic Journal failed

Read from Electronic Journal failed

Status command to Electronic Journal failed

Electronic Journal full

Attempt to perform the Print Journal function. If the journal prints successfully, verify that all records were audited by performing the Print Journal function again. This time the printout will indicate No Journal Records to Print. Reset the terminal and clear the error. If the error persists, replace the Electronic Journal.

Electronic Journal corrupt

Electronic Journal mode

Unknown Electronic Journal status

Electronic Journal modify record failure

Erase command to Electronic Journal failed

Format command to Electronic Journal failed

Electronic Journal test feature failed

Electronic Journal set feature failed

Electronic Journal clear feature failed

Electronic Journal get serial number failed

Terminal did not answer. Triton Connect error.

Replace the Modem Module.

Terminal did not return call. Triton Connect error.

Replace the Modem Module.

Electronic Journal not present

Replace the Dispensing Mechanism.

Currency Cassette low

This condition will occur before the Cassette is actually empty. There should be approximately 1/4 inch of currency (about 60 bills) in the Cassette at this point. Add currency as needed.

Receipt printer paper low

Verify that a new spool of paper is needed. Add paper as needed. If error code re-occurs, disable low paper checking and place the terminal back into operation. Also note that when Low Paper Checking is disabled, the terminal will continue to operate without printing receipts when the paper spool is empty. If error does not clear, inspect the receipt paper low optical sensor and its associated cable. If the sensor appears okay and the cable is seated properly, replace the Printer Controller Board.

Phone number not configured

Enter management functions and configure the primary phone number

Bill size not configured correctly

Allowable bill sizes are 5, 10, 20, 50, and 100. Enter management functions and configure the bill size (multiple amount). The default bill size is $0.00

Maximum withdrawal not configured correctly

This amount cannot be more than 50 times the bill size selected. Enter management functions and configure the maximum amount.

Communications key not configured

Enter management functions and configure the communications key either manually or by download (depending on the processor).

Terminal ID not configured

Enter management functions and configure the terminal ID

Master key not configured

Enter management functions and configure the master key.

Communications Error

Enter management function and verify that all terminal parameters have been set correctly

If paper is out, replace. If not, see Error Code 138

Reset Cash Dispenser by turning power off for a few seconds then back on. If problems persists, replace the Card Reader

SPED keypad is not replying to mainboard

Reset Cash Dispenser by turning power off for a few seconds then back on. If problems persists, replace the SPED keypad.

The SPED keypad reported a tamper condition

Check for evidence of physical tampering with SPED keypad. Reset Cash Dispenser by turning power off for a few seconds then back on. If problems persists, replace the SPED keypad.

SPED could not perform a successful command within SPED_MAX_ATTEMPTS tries

Reset Cash Dispenser by turning power off for a few seconds then back on. If problem persists, replace the SPED board.

2 Convenient Locations:

AOne ATM
625 Todd Rd.
Honea Path, SC 29654

(864) 332-0710 Direct
(864) 332-0709 Fax
Toll Free 1-866-769-7981

AOne ATM
PO Box 6
Pelion, SC 29123

(866) 775-9496
(803) 894-4178